Last Updated: July 1st, 2024

Welcome to Luneue.com. These terms and conditions (hereinafter referred to as the “Agreement”) constitute a contract between you and Luneue (referred to collectively as “Luneue,” “we”) governing your use of our website Luneue.com (hereinafter referred to as the “Website”) and any other websites, pages, features, or services (collectively referred to as the “Services”) owned and operated by us and related to this Agreement.

1.License to Use the Site and Services

Luneue grants you a limited, personal, non-exclusive, non-transferable, and revocable right to use the Site, Services, and features that we expressly make available to you. You may use the Site and Services only for the purposes for which we make them available to you. You agree that all features of the Sites or Services may not function properly or at all on any particular device or computer, and we are not responsible for any errors or access failures.

Engaging in fraudulent or misleading activity while using the Site or the Services (e.g., using a false name, multiple identities, multiple email accounts or addresses, impersonating another person, or otherwise providing false or misleading information) will be considered a violation of this License and of these Terms of Use, particularly if the activity violates applicable law or is detrimental to Luneue’s interests.

You may use the Site and the Services only if you are 16 years of age or older. If you are under 16, we may delete your account and orders, suspend your use of the Site, and take any other action we may deem appropriate.

2.Website Content, Logos and Branding

All content included on this site (including, but not limited to, text, design, images, graphics, logos, icons, images, audio clips, downloads, interfaces, code, and software, as well as the selection and arrangement thereof) is the exclusive property of Luneue and/or its content providers, and is protected by copyright, trademark, and other applicable laws. The Site and its Content are for your personal, non-commercial use only. No right, title or interest in or to any content viewed, copied or downloaded is transferred to you. This site or any of its content may not be reproduced, published, transmitted, distributed, displayed, modified, created derivative works from, sold or utilized in any way, except as expressly permitted by these Terms of Use.
The trademarks, logos and service marks displayed on this website are registered and unregistered trademarks of Luneue and/or our content providers or other third parties and are the property of their respective owners. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks, logos or service marks displayed on the Site without the prior written permission of the owner.

3.Member Account and Login

Most of our websites and services are open to the public. However, certain areas of the Site, certain Services and other features and functionality may require you to create an account with Luneue. To create an account with us, you must be at least 16 years of age, be able to enter into a binding contract with us in your place of residence, and not be prohibited from using our Sites or Services under applicable law. All information you provide during account registration is subject to our Privacy Policy, and by providing this information, you agree that we may collect personal information about you. You promise that the information you provide to us is accurate and that you will keep it current. You are solely responsible for creating unique and secure login details, including passwords of sufficient complexity so that they cannot be easily guessed, hacked or cracked, and for protecting your login details. You are responsible for all use or activity on the Website or Services under your account, and you may not provide your login details to any third party.Luneue will not be liable for any activity or damages resulting from the theft, misappropriation or unauthorized use of your login details. If you suspect unauthorized use of your account, please contact us immediately.

4.Purchase of Goods and Their Prices

Our Website and Services allow you to purchase clothes and other products from Luneue and interact with us in a variety of ways. We make every effort to provide accurate and reliable information on our Website and Services and work hard to ensure that products are accurately presented online, including colors and styles. We cannot guarantee that any color displayed on your computer will be accurate, so please check our products in stores whenever possible to confirm that they are right for you. Occasionally products on our website may contain misspellings, errors, inaccuracies or omissions. We reserve the right to correct errors and update product information at any time.
All prices are retail prices quoted in U.S. dollars and do not include taxes or applicable shipping and handling charges. By submitting an order through the Site or the Services, you agree to pay in advance the price of the products ordered, plus applicable taxes, shipping and handling, and other charges that have been communicated to you. You will need a valid credit card or other payment method authorized for use by us in order to pay and complete your purchase. In the event that a product is inadvertently listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account. Please check your account for additional order information.
Nothing in the Site, the Services, or the information provided therein constitutes a binding offer to sell the products described herein. We reserve the right to accept or decline your order, or any portion thereof, at any time after we receive your order, in our sole discretion and for good reason, even after you have received confirmation of your order or your credit card has been charged. We may, in our sole discretion, limit or cancel the number of purchases per person, per household or per order. Such limits may be per account, payment method, e-mail address or billing or shipping address.
With respect to shipping methods, we use the services provided by carriers and will charge shipping and handling fees based on your shipping address.Luneue will not be responsible for delays in delivery due to factors beyond our control.
Certain products are only available online through the Website. These products are in limited quantities and may be returned or exchanged through the Website only in accordance with the applicable return policy. All product purchases are subject to our return and exchange policy unless otherwise noted.

5.Personal Information

Please review our Privacy Policy, which governs the use of personal and identifying information on our website. These Terms of Use incorporate by reference the terms and conditions of the Privacy Policy.

6.Notification Message

You may receive notifications, emails, text messages or other types of messages related to the Services. These messages may include order confirmations and status, shipment confirmations, and tracking and delivery information. In addition, we may send you promotional or marketing materials via email. The Privacy Policy governs how we use your contact information and provides you with additional rights and information.

7.Third-Party Content, Services and Links

The Site and Services may (1) enable you to access websites, platforms or services (including social media platforms) created or provided by third parties, (2) display or otherwise make available content, data, information, applications, advertisements or materials from third parties, and (3) provide hyperlinks to certain third party websites (“Third Party Materials”). The Third Party Materials are provided solely as a convenience to you, and you are subject to any specific terms and conditions under which they are provided. Luneue does not create, endorse, guarantee, warrant, sponsor, recommend, suggest or assume any responsibility for any Third Party Materials or any products or services described therein. Luneue makes no warranty whatsoever with respect to any non-Luneue website to which it points or hyperlinks from this website. The hyperlinks are provided solely as a convenience to you and Luneue makes no representations or warranties as to the accuracy, availability, suitability or safety of the information provided on these non-Luneue websites.
You acknowledge and agree that Luneue is not responsible for reviewing or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, language availability, appropriateness, usability, or any other aspect of the Third-Party Materials, or any statements therein.
While it is not Luneue’s intention that the Site or the Service contain or display offensive content, you understand and acknowledge that by using any of the Site, you may encounter content that may be deemed offensive, indecent or objectionable, which may or may not be recognized as having explicit language, and that the results of any searches or entries into specific URLs may automatically and unintentionally generate offensive links or references to material. Notwithstanding the foregoing, you agree that your use of the Site is at your sole risk and that Luneue is not responsible for offensive, indecent or objectionable content that you may find.

8.User-Provided Content and Materials

If you choose to provide us with any feedback, comments, or suggestions for improvement (“Comments”), you hereby grant and agree to grant Luneue a non-exclusive, worldwide, perpetual, irrevocable, fully paid-up, royalty-free, sublicenseable and transferable license.
Comments shall include any comments, opinions or content related to Luneue that you post on any social media or business review site or page, or tag or mention Luneue or any of our brands or online products in any post, including the use of hashtags or our social media accounts (“Social Media Posts”).
You agree that Luneue and our service providers may collect social media posts for any purpose permitted by law and in accordance with our contractual obligations, and that Luneue is not responsible for your use of any Comments, including social media posts. Luneue reserves the right to monitor, edit or delete any comments on our website or our official social media presence without any responsibility or liability to you.
By using the Site and the Services, you agree not to submit any comments that (a) are false, fraudulent, inaccurate, misleading, or participate in any conspiracy, (b) violate any law, (c) infringe on the rights of others, including intellectual property rights, rights of publicity, and rights of privacy, (d) are obscene, indecent, pornographic, or otherwise objectionable, (e) are derogatory, threatening, defamatory, harassing, abusive, hateful, or embarrassing to any person, (f) victimize or degrade any individual or group on the basis of protected characteristics, (g) threaten violence, (h) impersonate a third party product, (i) impersonate a third party product, or embarrassment, (f) victimize or degrade any individual or group of individuals on the basis of a protected characteristic, (g) threaten violence, (h) advertise third party products, (i) impersonate another person, or (j) intend to cause damage, injury or interference.

9.Terms of User-Supplied Materials

You agree and represent that all comments you submit to us are your original work and that, if used in any manner permitted by these Terms of Use, such materials will not infringe any rights of any third party, including copyrights, trademarks, rights of privacy or other personal or proprietary rights.
You may not use a false e-mail address, impersonate another person, or otherwise mislead Luneue or a third party as to the origin of any Comments or idea submissions. You are solely responsible for any Comments you post or provide, and Luneue is not responsible for any Comments posted by you or any third party.

10.Restrictive Condition

You may not engage in any of the following acts, all of which are considered material violations of these Terms of Use and your license to use the Site and the Services: (1) access portions of the Site that you are not authorized to access or attempt to circumvent restrictions on your use of or access to the Site; (2) rent, lease, lend, sell, sublicense, reproduce, in whole or in part, serve as a service bureau for, grant rights to the Site, or otherwise redistribute or use our Website or content in a manner that replaces the Website and our products; (3) copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Website, any updates thereto, or any portion thereof; (4) through the use of network analyzers, packet sniffers, or other devices, intercept, examine, or otherwise observe the use of any proprietary communications protocols; (5) use any type of robot, spider, virus, clock, timer, counter, worm, software lock, deadbolt device, Trojan horse routing, trapdoor, time bomb, or any other code, instructions or third-party software designed to provide a means of surreptitiously or unauthorized access to the Site, or to distort, delete, damage or disassemble the Site; (6) use the Site to to initiate, facilitate, or participate in any type of attack against any party, including denial of service attacks; (7) intrude upon or act in a manner that intentionally burdens the capacity of a network; (8) use or attempt to use the Website in any way to harass, abuse, stalk, threaten, defame, injure, or violate or infringe upon the rights of any other party; (9) impersonate any other person or entity in connection with your use of the Site; (10) create any application, extension, or other product or service that uses our Content without our permission.
Any of the foregoing is a violation of these Terms of Use and you will be subject to all remedies available to us, our service providers and our licensors under the law. Without limitation, this may include breach of contract, intellectual property infringement, and computer fraud and abuse. If you violate any of these limitations, you may be subject to suit and damages.

11.Suspension/Termination of Services

Luneue reserves the right to change, suspend, remove, disable or terminate access to the Site and the Services at any time without notice, for any reason or no reason, and without any liability or responsibility to you. We may also impose limits on the use of or access to the Site without notice or liability under any circumstances. These Terms and your license to use the Site are effective until terminated by either you or Luneue. You may terminate your agreement to these Terms of Use and your obligations hereunder by discontinuing your use of the Site and Services. If you fail to comply with these Terms at all times, your license to use the Site will automatically terminate. Continued use after termination may expose you to liability and damages, which Luneue may pursue to the fullest extent permitted by law, including monetary damages at our discretion. Upon termination of the license, you shall cease use of the Site and the Services.

The accuracy, completeness and timeliness of the information on this website

All information provided on the Site and the Service is provided on an as-is basis. We are not responsible if the information provided on this site is inaccurate, incomplete, impractical or untimely. We reserve the right to make changes to the content of the Site at any time, but have no obligation to update any information on the Site. You agree that it is your responsibility to monitor this website for changes.

12.Statement Denying or Limiting Responsibility

This website is secure, and the servers providing the services on this website are free of viruses. The information on this website is complete, accurate, and up-to-date. However, you need to assume all risks associated with online communication over the internet, which includes the possibility that any data or information you send or receive while using this website and services may not be secure and may be intercepted and used by unauthorized parties. If you download any materials from this website, you do so at your own discretion and risk. You are solely responsible for any damage to your computer system or loss of data resulting from the download of such materials. Any advice or information you obtain from Luneue or through this website, whether oral or written, does not constitute any form of warranty. Luneue makes no guarantees or representations regarding the use of the materials on this website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise.

For instance, when shopping online, you may face the risk of your personal information being intercepted; similarly, downloading software from an unknown source may cause your computer system to be infected with a virus. These are potential risks of using the internet, and users need to remain vigilant and assume these risks themselves.

13.Limitation of Liability

The Site and Services are provided to you free of charge.Neither Luneue nor any of its affiliates, directors, officers, employees, contractors, agents, other persons, suppliers, or third-party content providers (“Luneue Parties”) shall be liable to you or any other party for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (1) the Site, the Service or any other website you access through a link from the Site, (2) any action taken or not taken by us as a result of communications you send to us, (3) delay or inability to use the Site, (4) any information, products or services advertised on or available through the Site,(5) the removal or deletion by Luneue of any material submitted or posted on its website, (6) any other damages arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if a Luneue party has been advised of the possibility of such damages. This limitation of liability applies to, but is not limited to, any and all damages resulting from any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, file corruption, communications online failure, network or system outage, loss of your profits or theft, destruction, unauthorized access, alteration, loss or use of any records or data, and any other tangible or intangible loss and injury. Your sole and exclusive remedy for any of the foregoing claims or any dispute with Luneue is to discontinue use of the Site and Services.

14.Reimbursement

You agree to indemnify, defend and hold harmless the Luneue Parties from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising out of or resulting from your use of the Site and the Services and your violation of these Terms of Use. If you cause a technical disruption of the Site or the system that transmits the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising out of or resulting from such disruption.

15.Jurisdiction and Applicable Law

The use of this website and orders/contracts for the purchase of products through this website are governed by the laws of China. You may not use the Site if any of the materials on the Site or your use of the Site violates the laws of the jurisdiction in which you are located at the time you access the Site. You are solely responsible for compliance with all laws applicable to you.

16.Notify Luneue of Copyright Infringement

If you believe that any user-provided content on the Site or accessible through our services infringes your copyright, you may request removal of such material by sending a notice to our designated agent at sales@luneue.com and provide the information below:
Identification of the copyrighted work claimed to have been infringed, or, if a single notification relates to multiple copyrighted works on an online site, a representative list of such works on that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
Information reasonably sufficient to allow the service provider to contact the complaining party, such as an address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted.

17.Complete Protocols and Acceptability

These Terms of Use and any policies or operating rules posted on the Site constitute the entire agreement and understanding between you and Luneue with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter, including any prior versions of these Terms of Use. A printed version of these Terms of Use based on or relating to the use of the Site shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

18.Severability

If any provision of these Terms of Use is held to be unlawful, void or unenforceable, the remaining provisions shall remain in effect.

19.Contact Us

We welcome your questions and comments regarding our privacy practices or these terms. You can contact us anytime via online live chat or by emailing us at sales@luneue.com.

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